Website Terms

About this Site
These Website Terms apply to the website owned and operated by ACC International Relief under the domain name “” (“the site”).

This site and its contents are subject to copyright. The site material, function and operation copyrights are owned or licensed by ACC International Relief. The site function and operation copyright is owned by ACC International Relief.
You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited unless otherwise permitted under the Copyright Act 1968 (Cth) or other applicable laws which cannot be excluded.

This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

User conduct
You are responsible for all of your activity in connection with accessing the site. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your access to the site.
If we issue you with a password that permits you to access certain parts of this site, you are solely responsible for any use of the site through such access, whether authorised or not.

Nothing in these Website Terms is intended to exclude, restrict or modify rights which you may have under the Trade Practices Act or any other legislation which may not be excluded, restricted or modified by agreement.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

ACC International Relief makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.
Before taking or refraining from any action in reliance on the site and its content, you must make and rely on your own enquiries in relation to, and in evaluation of, the site and its content including any information, predictions, opinions and statements contained in the site.

Except as otherwise provided in these Website Terms, neither ACC International Relief, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site.
To the extent permitted by law which cannot be excluded, we are not liable:

  • for any loss that was not reasonably foreseeable to you and us at the time you first used this site;

  • for any indirect, consequential, special, punitive or other damages you or others may suffer;

  • for any business-related loss including loss of revenue, profits, contracts, anticipated savings, data, goodwill, opportunity, reputation or productivity; and

  • to the extent that your loss was contributed to by your negligence or breach or any other matter outside our reasonable control (e.g. industrial action or third party equipment, networks, viruses or malware).

You must notify us without delay of any loss you suffer in connection with this site or its content and take all other reasonable steps to minimise your loss.

If a jurisdiction allows liability to be limited but not excluded, our total liability is limited to the maximum extent possible. For example, under the Trade Practices Act 1974 in Australia, our liability for any breach of a condition or warranty that is implied by law and cannot be excluded is limited to the extent possible to us doing any one or more of the following (at our election):

  • resupplying goods or services to you or supplying equivalent goods;

  • repairing the goods; or

  • paying to have the goods or services resupplied or goods repaired.

ACC International Relief cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions, which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release ACC International Relief entirely of all responsibility for any consequences of its use.

Third Party Sites
This site may contain links to third party sites. ACC International Relief is not responsible for the condition or content of those sites as they are not under ACC International Relief control. You access those sites and/or use those site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by ACC International Relief of those sites or the products or services provided on those sites. ACC International Relief does not warrant or represent that that the content of those sites does not infringe the intellectual property rights of any person. By linking to those websites, we are not authorising the reproduction of material on those sites.
ACC International Relief does not permit any linkages to this site without prior permission.

If you make a donation to ACC International Relief through the site, in addition to your statutory rights, we may consider your request for a refund where:
1. You notify us within seven (7) days of making the donation.
2. You provide us with a copy of your receipt showing the date and relevant details of your donation.
3. You indicate the reason for wanting a refund.

Notify us at:
ACC International Relief
PO Box 5371, Brandon Park, VIC 3150, Australia
Refunds will be made to the credit card used to make the donation.

Termination and suspension
We reserve the right, without notice and in our sole and absolute discretion, to discontinue, suspend or terminate any service offered by or through this site as well as this site itself at any time. All provisions of these Website Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, disclaimers and limitations of liability.

Applicable Law
Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.
This site may be accessed throughout Australia and overseas. ACC International Relief makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. We reserve the right to report potentially criminal activity to appropriate law enforcement agencies.

Please see our Privacy Policy on this site for details of how we handle personally identifiable information. If you provide personally identifiable information to us about any third party, you must first make them aware of our Privacy Policy.

No Delivery Policy
The site is focused on raising awareness of overseas development projects and providing an opportunity for individuals and organizations to donate. We do not have a delivery policy as no goods or products are offered for sale or delivery to our donors.

Changes to these terms
We may at any time vary these Website Terms in respect of future use of the site by publishing the varied Website Terms on the site. You accept that by doing this, we have provided you with sufficient notice of the variation. You should check for changes to the Website Terms when you return to the site.


Privacy Policy 

ACC International Relief Inc and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act's requirements in respect of the collection, management and disclosure of your personal information.

What is your personal information?

When used in this privacy policy, the term "personal information" has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?

We may collect the following types of personal information:

• name;

• mailing or street address;

• email address;

• telephone number;

• facsimile number;

• age or birth date;

• profession, occupation or job title;

• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;

• any information you provide to us for the purpose of processing an authorised payment for products and services you have purchased from us;

• any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and

• information you provide to us through our operations centre, customer surveys or visits by our representatives from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

• through your access and use of our website;

• during conversations between you and our representatives; or

• when you complete an application, inquiry, pledge or donation form.

We may also collect personal information from third parties including:

• from third party companies such as credit reporting agencies, law enforcement agencies and other government entities.


In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users' habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.

What happens if we can't collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

• we may not be able to provide you with a donation receipt;

• we may not be able to provide the requested products or services to you, either to the same standard or at all;

• we may not be able to provide you with information about products and services that you may want, including information or updates on projects or appeals you have given to; or

• we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

• to process donations and provide you with a receipt for any donations given by you;

• to provide products and services to you and to send communications requested by you;

• to answer enquiries and provide information or advice about existing and new products or services;

• to provide you with access to protected areas of our website;

• to assess the performance of the website and to improve the operation of the website;

• to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;

• for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of ACC International Relief Inc, its related bodies corporate, contractors or service providers;

• to provide your updated personal information to our related bodies corporate, contractors or service providers;

• to update our records and keep your contact details up to date;

• to process and respond to any complaint made by you; and

• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

To whom may we disclose your information?

We may disclose your personal information to:

• our employees, field workers, project strategic partners, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;

• suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and

• any organisation for any authorised purpose with your express consent.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

We do not provide your personal information to other organisations for the purposes of direct marketing.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be $nil. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

Our procedure for investigating and dealing with privacy breaches is the ACCI Complaints Handling Procedure.

Do we disclose your personal information to anyone outside Australia?

We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to entities located outside of Australia, including the following:

• our related bodies corporate;

• our data hosting and other IT service providers; and

• field workers and project strategic partners.


We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.


Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.

Please contact our Privacy Officer at:

Privacy Officer
ACC International Relief Inc 
Post: 5/2 Sarton Road, Clayton VIC 3168
Tel: 1300 997 502 

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.

ACC International Relief Inc 
ABN 26 077 365 434 
This privacy policy was last updated on the 1st April 2014 [Next review date 1st April 2016]